Privacy Policy

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information pertaining to the Users of our services. Your access to our services is subject to this Privacy Policy and our Terms of Use.

By visiting the Website, providing us your information or using our services, you will be deemed to have read, understood and agreed to the practices outlined here and be bound by this privacy policy.

1. Why This Privacy Policy?

This Privacy Policy states the following:

• The type of information collected from the Users, including Personal Information and Sensitive Personal Data
• The purpose, means and methods of collection, usage, processing, sharing, retention and destruction of such information
• How and to whom Surgiwise will disclose such information

The Privacy Policy is published in compliance with the Information Technology Act, 2000; SPI Rules, 2011; and IG Rules, 2011.

2. Collection of Personal Information

Your personal details may be required by us to ensure better delivery of Services. Information collected may include:

• Contact details (email, phone number, physical location)
• Demographic data (gender, date of birth, locality)
• Data pertaining to previous communication with us
• Insurance details
• Images and documents voluntarily shared by you

"Sensitive Personal Data or Information" includes passwords, financial information, health condition, medical records, biometric information, and call data records.

3. Privacy Statements

3.1 For All Users

Any User that does not agree with any provisions of this privacy policy has the option to discontinue the services immediately.

All Personal Information provided is voluntary. Surgiwise may use this information for identifying you, providing Services, research and analysis, improving customer support, contacting for transactions, and offering new services.

Surgiwise will collect credit card/financial information for billing and payment processes. Credit-card/debit card transactions are done upon secure sites of approved payment gateways.

The Website uses temporary cookies for website administration and research. If cookies are disabled, certain features may be limited.

3.2 Practitioners Note

As part of the registration process, certain Personal Information or Sensitive Personal Data might be collected from Practitioners. Practitioners' information is automatically listed on the Website. Surgiwise may use this information for commercial purposes, research, contacting for new products, and analyzing usage patterns.

3.3 End-Users Note

Certain Personal Information might be collected from End-Users during registration. Surgiwise may use anonymized information for analyzing usage patterns, research and development, and sharing with third parties for commercial use.

Surgiwise may communicate with End-Users through email, phone, texts and other means. End-Users can change preferences by logging into their Account.

3.4 Casual Visitors Note

Surgiwise does not automatically collect sensitive personal data from casual visitors. However, casual visitors should read and understand the privacy statements. Using the "clear cookies" function of browsers is encouraged.

4. Confidentiality and Security

Your Personal Information is maintained in electronic form on our equipment. Surgiwise takes standard precautions to protect your personal information both online and offline.

Surgiwise administrators will not be aware of your password. If you suspect any unauthorized use of your account, notify us immediately at customerfirst@surgiwise.com.

Surgiwise is not responsible for any breach of security or actions of third parties beyond our reasonable control including acts of government, computer hacking, or unauthorized access.

5. Changes to Privacy Policy

Surgiwise may update this Privacy Policy at any time, with or without advance notice. In case of significant changes, we will display a notice on the Website or send an email. If you object to any changes, contact support@surgiwise.com to deactivate your account.

6. Children's and Minor's Privacy

Surgiwise strongly encourages parents and guardians to supervise the online activities of their minor children. Although our Website and Services are not intended for use by minors, Surgiwise respects the privacy of minors who may inadvertently use the internet or the mobile application.

7. Consent to This Policy

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and other Services, and you unconditionally agree that becoming a User signifies your assent to this Privacy Policy.

8. Contact Information